Self-Directed Choices Resources and Links

The following list of resources is a brief overview of Aging and Disability related services. For more information on specific resources call Self-Directed Choices at 1 (877) 464-1252 or (505) 508-1663 or email

Financial Management Agency (FMA)

The FMA makes payment to employees for services rendered to the Mi Via participant. The FMA processes employee timesheets or invoices, and bills Medicaid for services and goods approved on the Service and Support Plan.

Conduent Help Desk Phone: toll free 1-866-916-0310
Albuquerque phone number: 505-924-2010
FAX: 1-866-302-6787
Help Desk email:
Mail address: Conduent, Inc. P.O. Box 27460, Albuquerque NM 87125
Local office: Conduent, 1720-A Randolph Road SE, Albuquerque NM 87106

What is TNT and what do they do?

TNT Fiscal Intermediary Services, Inc. (TNTFI) will provide certain employer and vendor payment services. They will also provide state and federal tax and regulatory reporting. TNTFI contracts with ACS.

Arc of New Mexico

Arc of New Mexico mission is to improve the quality of life for individuals with developmental disabilities of all ages by advocating for equal opportunities and choices in where and how they live, work, play and socialize.

Center for Development & Disability (UNM-CDD)
CDD Information Network

CDD Information Network currently offers the most comprehensive collection of disability resources in New Mexico. or

Centennial Care

Their vision is to educate recipients to become more savvy health care consumers, promote more integrated care, properly case manage the most at-risk members, involve members in their own wellness, and pay providers for outcomes, rather than process.

NM Human Services Dept. (Centennial Care)

Centennial Care Comments, HSD Medical Assistance Division PO Box 2348 Santa Fe, NM 87504

Medicaid Call Center: 1-888-997-2583

General Questions: Call Medicaid Call Center

Mi Via

Mi Via means my path, my way, or my road--and is designed to assist you in managing your own services and supports to live your best life. Mi Via is about choosing self-direction over your home and community-based services, support and goods within your approved plan and budget.

  • About Mi Via
  • Mi Via Regulations

  • NM Department of Health (DOH) Developmental Disabilities Supports Division (DDSD) Mi Via Waiver
    • This program is designed to provide services and supports that will allow eligible individuals with developmental disabilities to participate as active members of their communities. Developmental Disabilities Waiver is only one of several waivers available and the program serves as an alternative to institutional care.
    • Metro Regional Office: (Bernalillo, Sandoval, Torrance, and Valencia (505) 841-5500
    • Northwest Regional Office: (Cibola, McKinley, and San Juan (505) 863-9937
    • Northeast Regional Office: (Colfax, Harding, Los Alamos, Mora, Rio Arriba, San Miguel, Santa Fe, Taos, and Union (575) 758-5934
    • Southwest Regional Office: (Catron, Dona Ana, Grant, Hidalgo, Luna, Otero, Sierra, and Socorro) (575) 528-5180
    • Southeast Regional Office: (Chaves, Curry, De Baca, Eddy, Guadalupe, Lea, Lincoln, Quay, and Roosevelt) (575) 624-6100

    Court Visitors

    A "court visitor," is used to investigate guardianship and conservatorship cases. In a guardianship case, the judge must decide whether the respondent is legally incapacitated, whether to appoint a guardian for the respondent, and what authority to grant to the guardian regarding the respondent's person. In a conservatorship case, the judge must make similar decisions regarding the respondent's estate, or money and assets. The judge may appoint a court visitor to determine if a respondent should be excused from the hearing or gather evidence to help the judge make the decision about the request for guardianship or conservatorship.

    Managed Care Organizations (MCOs)

    New Mexicans who have Medicaid, with the exception of Native Americans (they can enroll or choose to opt out of Centennials Care), select an MCO to manage their health care.

    This includes people on Centennial Care, Developmental Disabilities Waiver, Medically Fragile Waiver and Mi Via Waiver.

    Qualis Third Party Assessor (TPA)

    The TPA determines medical eligibility for the Mi Via participants, and approves the Service and Support Plan and budget.

    The mission of Qualis Health is to generate, apply and disseminate knowledge to improve the quality of healthcare delivery and health outcomes.

    • One of Qualis TPA's contracted home care agencies will contact you shortly after your MiVia Waiver selection to set up an appointment to conduct a face-to-face assessment.
    • Once Qualis TPA receives all your paperwork, your Level of Care (LOC) can be determined.
    • Once your LOC is determined you will receive a letter in the mail from Qualis TPA. Your Consultant will also receive this letter and will contact you for next steps.

    NM Aging Long Term Service Department (ALTSD)

    ALTSD is dedicated to promoting the independence and dignity of elders and individuals living with a disability. ALTSD also manages the Personal Care Option program (PCO), Disabled & Elderly Waiver (D&E), and MiVia Waiver. Visit ALTSD website for more information.

    NM Developmental Disabilities Planning Council

    DDPC members and a small staff work on ways to improve the quality of life for individuals with disabilities in New Mexico.

    NM Developmental Disabilities Planning Council – Office of Guardianship

    Program Description:

    The NM Office of Guardianship provides a statewide, publicly funded guardianship services program for guardians of "last resort” to incapacitated income and resource eligible adults.We also provide Mental Health Treatment Guardians for appointment by the courts.Our clients include adults with a primary diagnosis of a mental defect due to a disease process or congenital defect (for example: a developmental disability, traumatic brain injury, behavioral health disorder, dementia or other related conditions) that affects the adjudicated incapacitated person’s ability and capacity to care for him/herself.

    Program Function:

    Our Office of Guardianship provides contracts for “Corporate Guardians” and for legal services. Legal services for guardianship court proceedings include Petitioning Attorney, Guardian Ad Litem (GAL), and Court Visitor. We also contract with the National Alliance for Mental Illness for making treatment guardians available to the courts state-wide.

    Income and Resource Eligible:

    the alleged incapacitated person must be financially eligible for institutional Medicaid (income does not exceed 225% of the federal poverty level (2008 Poverty Guidelines), and countable resources cannot exceed $2,000.00 (Burial accounts up to $1,540.00 are not included). For legal services, where the proposed guardian is not a contracted service provider, the proposed guardian’s household gross income must not exceed 300% ofthe federal poverty level.

    Relation to the larger agency of DDPC:

    The NM Office of Guardianship is under the NM Developmental Disabilities Planning Council. The guardianship program only relates to the appointment of guardians as decision-makers for mentally incapacitated adults. Five members of the Guardianship Committee for the DDPC Council are official members of our Guardianship Council (GC) established to advise and assist our office, including re: policies, rules, procedures, roles, complaint trends, legislative changes, quality assurance, training, and feedback. [Sandy Skaar, Colin Holmes, Terri McCaslin, Dianne Griego, and Jim Jackson].

    Guardianship (National Guardianship Association, or NGA)

    National Guardianship Association (NGA) Web Site

    NGA Standards for Guardians and Guardianship

    New Mexico Guardianship Association (NMGA) Web Site

    New Mexico Standards and Regulations for Guardians and Guardianship

    District Court - Senate Bill 19 makes major changes to Family and Corporate Guardianship

    CMS Final Rule

    "Access Community Together" or "ACT-New Mexico." Adults with IDD get the services and supports they need to live the life they prefer in the community.

    New Mexico Releases Managed Care Concept Paper

    New Mexico Crisis and Access Line Connecting More People to Needed Services and Support

    New Mexico Wins National Award for Providing Employment for People with Disabilities

    Home and Community Based Services (HCBS) Advocacy

    Providing information and advocacy, is a platform for the aging and disability communities to post information and resources regarding the new HCBS settings rule and steps each state is making to comply with the new rule.

    People with Intellectual Disabilities and Substance Abuse

    The integration of people with forms of intellectual disabilities into their communities as the United States evolved socially found them being exposed to substances such as drugs and alcohol as well. Present statistics suggest rates of drug and alcohol abuse among people with intellectual disabilities is as high as 25%.


    FOCoS online provides real-time, front-end controls that ensure service delivery accuracy and program compliance by validating provider relationships and authorized services:

    • at the right time
    • at the right quantity
    • at the right rate
    • by the right provider

    They promote and enhance the quality of life by empowering individuals’ the freedom to manage their healthcare through a secure, permissions-based, HIPAA- compliant solution.

    American Bar Association Guardianship Laws

    TheAmerican Bar Association is one of the world's largest voluntary professional organizations, with over 400,000 members and more than 3,500 entities. It is committed to doing what only a national association of attorneys can do: serving our members, improving the legal profession, eliminating bias and enhancing diversity, and advancing the rule of law throughout the United States and around the world.