Self-Directed Choices Resources and Links

The following list of resources is a brief overview of New Mexico and Disability-related services. For more information on specific resources call Self-Directed Choices at 1 (877) 464-1252 or (505) 508-1663 or email

Self Directed Choices

Financial Management Agency (FMA)

The FMA makes payment to employees for services rendered to the persons and their employees or vendors. The FMA processes employee timesheets or invoices, and bills Medicaid for services and goods approved on the Service and Support Plan.

Consolidated Customer Service Center: toll-free tel:1 (800) 283-4465
FAX: 1 (866) 302-6787
Help Desk email:
Mail address: Conduent, Inc. P.O. Box 27460, Albuquerque, NM 87125
Local office: Conduent, 1720-A Randolph Road SE, Albuquerque, NM 87106

What is Palco and what do they do?

Palco will provide certain employer and vendor payment services. They will also provide state and federal tax and regulatory reporting.

NM has instituted the mandatory Federal Cares Act as of 1/1/2021. Which requires electronic visit verification.

Palco website

Mi Via email

For forms and resources go to

The Arc of New Mexico's mission is to improve the quality of life for individuals with developmental disabilities of all ages by advocating for equal opportunities and choices in where and how they live, work, play, and socialize.

Center for Development & Disability (UNM-CDD)

CDD Information Network offers the most comprehensive collection of disability resources including Tip Sheets in New Mexico. or

Centennial Care

The vision is to educate recipients to become more savvy health care consumers, promote more integrated care, properly case manage the most at-risk members, involve members in their own wellness, and pay providers for outcomes, rather than process.
NM Human Services Dept. (Centennial Care)

Centennial Care Comments, HSD Medical Assistance Division P.O. Box 2348, Santa Fe, NM 87504
Medicaid Call Center: 1 (888) 997-2583
General Questions: Call Medicaid Call Center

Self Directed Choices

Court Visitors

A "court visitor," is used to investigate guardianship and conservatorship cases. In a guardianship case, the judge must decide whether the respondent is legally incapacitated, whether to appoint a guardian for the respondent and what authority to grant to the guardian regarding the respondent's person.

In a conservatorship case, the judge must make similar decisions regarding the respondent's estate, or money and assets. The judge may appoint a court visitor to determine if a respondent should be excused from the hearing or gather evidence to help the judge make the decision about the request for guardianship or conservatorship.

New Mexicans who have Medicaid, with the exception of Native Americans (they can enroll or choose to opt-out of Centennials Care), select an MCO to manage their health care.

This includes people on Centennial Care, Developmental Disabilities Waiver, Medically Fragile Waiver, and Mi Via Waiver.